What Fairfield Homeowners Say About Hearthstone Chimney Co.
We’ve been sweeping chimneys in Fairfield since 1984, and we don’t take a single review for granted. Every one of these comments came from a real neighbor who let us into their home, watched us work, and decided afterward that we’d earned their trust. That’s the only way this business has lasted 42 years in a town where word travels fast.
Recent Reviews
We bought a place in Greenfield Hill last fall and the inspector said the chimney hadn’t been swept in years. Russell’s team showed up with a camera, walked me through every crack and creosote deposit on the screen, and had it cleaned same visit. The photos made it obvious why we needed the work - no guessing, no pressure. Done right, and they stood behind it.
- Tim N., Greenfield Hill, Fairfield
Called at 8 PM on a Sunday because smoke was backing up into our living room. A live person answered, which I honestly didn’t expect. They had Dustin out Monday morning. Turned out a bird had built a nest above the damper. He cleared it, inspected the flue with the camera, and showed me the footage so I knew nothing else was wrong. Flat price, no surprises on the bill.
- Dustin B., Southport, Fairfield
I’m 74 and I’ve had chimney sweeps in three states. The difference with Hearthstone is they actually explain what they’re doing while they’re doing it. Norma here in Stratfield watched the whole Level-2 inspection on their screen, got photos of my liner condition, and a straight answer about whether it could wait or not. It could wait. They didn’t try to sell me something I didn’t need.
- Norma F., Stratfield, Fairfield
Our 1920s colonial in the University area has a chimney that’s been rebuilt once already by someone else. Russell found water damage the previous company missed, documented it with photos, and gave us an estimate that matched the final invoice exactly. The $50 off repair discount helped, but the real value was knowing they’d be back if anything wasn’t right. In writing, no arguing.
- Maurice I., University Area, Fairfield
I’ve used Hearthstone three times now for our rental property near Jennings Beach. Each time the technician is in uniform, background-checked, and finishes in one visit. Last time they found the crown was cracked and water was seeping into the brick. Showed me the photo, quoted the repair, and had it sealed with HeatShield before the next storm. That’s why I keep calling (475) 251-7537.
- Tim N., Jennings Beach area, Fairfield
Got a second opinion from Russell after another company said I needed a full liner replacement for $4,200. His camera inspection showed the liner had another 5-10 years if we kept up with annual sweeps. He could have taken the big job and I never would have known. Instead he sold me an $89 seasonal tune-up and told me to call him when it actually needs replacing. That’s Fairfield honesty.
- Dustin B., Fairfield
Why Customers Trust Us
These aren’t cherry-picked stories. They’re what happens when a company plans to be in Fairfield for another thirty years and acts accordingly. The 90-Day Done Right Promise isn’t a marketing line - it’s in writing, with no paperwork and no arguing, governed by the K.E.Y.S. values code: Krafted right, Every time, Your home first, Standing behind it. Every technician is background-checked and uniformed. Most jobs finish in a single visit. The price we quote is the price you pay.
We use professional-grade materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield because builder-grade substitutes fail faster and cost more in the long run. And when you call (475) 251-7537, a live person answers - 24 hours a day, 7 days a week. No voicemail, no callback queue, no app.
Fairfield homeowners have kept us in business since 1984 because we treat their homes like our own. Call (475) 251-7537 to schedule your inspection or seasonal tune-up. Estimates are free, and we’ll be there when we say.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Fairfield since 1984.