Level 1 sweep and inspection to the NFPA 211 annual standard - flue, crown, cap, and flashing checked and photographed
Chimney sweep logs do not sweep chimneys. They loosen some creosote - which then falls where a brush and vacuum still have to collect it.
Before
After
Before
After
Before
AfterThe Hearthstone Chimney Co. Guarantee
When we say we stand behind our work, we mean it in writing. Our 90-Day Done Right Promise governs every chimney sweep, repair, and rebuild we complete in Fairfield. If something isn’t right, we come back and make it right. No paperwork to file, no arguing about whose fault it was, no runaround. We’ve been serving local communities for over 42 years, and we plan to be here for thirty more. A company with that horizon acts accordingly. Done right - and we stand behind it.
What’s Covered
- Workmanship on every job. Our technicians are background-checked, uniformed, and trained to complete most chimney cleaning, repair, and installation work in a single visit. If our craftsmanship falls short of the standard we set, we return and correct it at no charge under the 90-Day Done Right Promise.
- Professional-grade parts and materials. We work exclusively with DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. No builder-grade substitutes, no corner-cutting on materials. If a part we install fails due to our handling or installation, that’s on us.
- Cleanup that leaves no trace. Chimney work is messy by nature, but your home doesn’t need to show it. We cover floors, furniture, and work areas, and we remove all debris before we leave. If we miss something, call us and we’ll return to finish the job properly.
- On-time arrival and clear communication. We’ll be there when we say. If a delay happens, our office calls you directly - no waiting around wondering. Our phones are answered by a live person 24 hours a day, 7 days a week, so you can always reach a human being, not a voicemail queue.
- Honest pricing with no surprises. A square deal: no surprises on the bill. The number on your estimate is the number on your invoice. We provide no-hassle upfront pricing before any work begins, and we explain what each line item covers in plain English.
Our Satisfaction Promise
If you’re not satisfied with our work, we want to know. Here’s how the make-it-right process works.
Call us at (475) 251-7537. A live person answers, 24/7. Describe what happened. We’ll schedule a return visit at the earliest time that works for you - typically within 48 hours for guarantee issues. Our technician arrives, reviews the original work, and corrects the problem. You don’t pay for the return visit. You don’t fill out claim forms or wait for approval from some remote office. In writing, no arguing - that’s the Keystone Standard.
Our K.E.Y.S. values code governs this: Krafted right, Every time, Your home first, Standing behind it. Russell Haines, our owner, established this code because he grew tired of hearing how other contractors treated Fairfield homeowners like transactions. We’ve been here since 1984. We’ve swept chimneys in Greenfield Hill homes built before the Revolution and in newer construction near Fairfield University. The only way you stay in business that long is by fixing your mistakes fast and owning them fully.
Photos you can see, a plain-English verdict - this applies to our guarantee work too. If we return for a correction, we’ll show you what went wrong and what we did to fix it. Documented like an engineer, explained like a craftsman.
Licensed & Insured Backing
The 90-Day Done Right Promise is only as solid as the company behind it. We’re licensed and insured, which means there’s real financial backing if something goes seriously wrong. Licensing verifies that our technicians meet Connecticut’s training and examination requirements for chimney and fireplace work. Insurance protects your property if the unexpected happens - a ladder slip, a tool drop, a spark during repair.
We’ve seen uninsured sweeps working out of pickup trucks in Fairfield County. They might charge less. But if they damage your roof liner or worse, your homeowner’s policy may not cover it, and you have no recourse. Our insurance and bonding exist precisely so you never face that situation. Combined with our 42-year track record and permanent local presence, this is the guarantee behind the guarantee. Russell Haines built Hearthstone Chimney Co. on the principle that a Fairfield homeowner should never have to wonder whether a contractor will still be around to honor a promise. We will be.
Frequently Asked Questions
Our 90-Day Done Right Promise covers workmanship and installation for 90 days from the date of service. If a repair we performed fails within that window due to our work, we return and correct it at no charge. Call (475) 251-7537 - estimates for guarantee work are free.
Our 90-Day Done Right Promise covers our workmanship and installation. Manufacturer defects in DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, or Copperfield materials are handled through the manufacturer’s own warranty programs. If we installed the part, we’ll help you navigate that process at no charge. Call (475) 251-7537 and we’ll sort out which coverage applies.
Call us. A live person answers 24 hours a day, 7 days a week. We’ll ask a few questions and tell you straight whether the 90-Day Done Right Promise applies. No charge for the conversation, no pressure to book. Fairfield homeowners have called us unsure and hung up relieved - sometimes the issue is simpler than they thought, sometimes we schedule a look. Either way, you’ll know where you stand.
The 90-Day Done Right Promise applies to all our work - chimney cleaning and sweeping, chimney repair, fireplace services, chimney cap and crown installation, and chimney liner and rebuild. If our sweep missed accessible debris that should have been removed, or if our Level-2 camera inspection failed to document a clearly visible defect, we return and make it right. Call (475) 251-7537 for an exact assessment.
Chimney defects from poor workmanship typically show up quickly - a draft issue, a leak at a new crown, a liner that doesn’t seat properly. Ninety days gives Fairfield homeowners a full season of fires and weather to test our work. If we built or repaired it wrong, you’ll know. And we’ll know, because we want to fix our mistakes before they become your problems. A year-long guarantee on paper from a company that won’t answer the phone means nothing. Our live-answer line and permanent local presence are the real warranty.
Our 90-Day Done Right Promise covers what we do with our hands - installation, repair, sweep work. Manufacturer warranties cover the materials themselves: DuraFlex liners, HeatShield resurfacing, Gelco caps, and so on. If a HeatShield application we applied fails because we mixed it wrong, that’s our guarantee. If the HeatShield material itself fails despite proper application, that’s a manufacturer issue and we’ll help you pursue it. Call (475) 251-7537 and we’ll determine which path makes sense.
Our technicians are background-checked, uniformed employees of Hearthstone Chimney Co. We don’t send random subcontractors to your Fairfield home. This matters for our guarantee because we control training, materials, and accountability. When Russell Haines says we’ll make it right, he’s standing behind people he knows and has trained, not an app-dispatched stranger.
Call us anyway. While the formal 90-Day Done Right Promise has expired, we don’t ignore longtime Fairfield customers. We’ve swept the same chimneys on Reef Road and in Southport for three decades. If we see a pattern suggesting our original work fell short, we address it. Fair dealing built this company. Call (475) 251-7537 and we’ll discuss what you’re seeing.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Fairfield since 1984.